Delivery Information

At CASTIEL, we know part of the pleasure associated with a purchase of diamonds or colored gemstones is the expectation of the arrival of the product. For this reason we want to make sure that from the moment your product leaves our doors, it reaches you quickly and safely. Every item shipped from CASTIEL is delivered in our signature CASTIEL packaging, accompanied by all related documents, including the appraisal and diamond certificate (if applicable). Engagement rings and wedding bands are delivered in ring boxes. All parcels sent out are protected from damage with our delivery box and secured with a security sticker. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt. If the security sticker is tampered please do not sign the parcel and contact our customer service immediately.

Orders can be collected with our CASTIEL Ambassadors in Penang, Malaysia (Advanced appointment is required). We provide free insured shipping for all orders. All deliveries are made on weekdays, Monday to Friday. Delivery takes between 2-7 days, depending on your location. We use GDex for Malaysian orders. Following shipment, we will send you a confirmation email with a tracking number and estimated delivery date. *Shipping times are approximate. *For security reasons, we will not ship to any P.O. Box addresses.

Countries may charge GST, VAT or Duty Tax on shipments into the respective countries – Malaysia 0%, Singapore 7%, Australia 10%, Philippines 12%, Brunei 15%, Indonesia 10%. It is the purchaser’s obligation to pay this charge directly to their local tax authority.

All domestic orders within Malaysia, Sabah and Sarawak are fully insured. A signature is required for all deliveries, regardless of any waivers you may have with the shipping company. The person listed on the invoice is required to sign for receipt of the package.